Cancellation & Exchange Policy

Return policy

What are the terms & conditions for returning an item?

- Return requests should be made within 48 hours of receiving the order.
- Products should be in a perfect sellable condition, returned with their original packaging.
- Used and damaged products will not be returned.
- The original package of any order should not be opened and should remain sealed.
- Returned packages should not be missing any item.
- Returns that do not meet our policy will not be accepted for exchange.  

Following list are items that can not be returned:

- Sale items
- Items you have already assembled
- Items marked “Non-Returnable” on our page
- Bundled items at discounted rates


.*** Please note that cost of return shipping and custom duties are at the expense of the client.

Refund Policy

You can choose to receive store credit or have the original payment method refunded. Any related return shipping costs will be deducted from the refund amount. You will receive the full refunded amount between 3 to 5 days from your request.

Kindly note that if you receive an item that is damaged or defected, contact our customer care department at info.buyrouth@gmail.com or +961 71 863 888 to solve the issue and provide you with the best solution.